FAQ

Book Online

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in time is 2pm and check-out is 11am. If you require a late check-out please enquire with the hotel directly.

CAN I ORGANISE A LATE CHECK-OUT?
If you need to extend your check-out time, please speak to Reception who will let you know of any additional charges.

WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING?
Bookings must be cancelled by calling/informing reservations; Ordinary bookings cancelled 48 hours prior to arrival will attract a full refund. Later cancellations or no-shows will be charged at the full room rate. Promotional, seasonal, all inclusive and advance rates are non-refundable and non-transferable. For cancellation policies on corporate bookings please refer to individual contracted terms and conditions.

ARE THERE EXTRA COSTS IF I AM STAYING ON MY OWN?
A single supplement may apply – the costs will be shown when checking availability online.

WILL I BE CHARGED FOR GUESTS STAYING IN MY ROOM?
Yes a supplement will probably apply depending on the package you have booked – please enquire directly with the hotel.

IS ROOM SERVICE AVAILABLE?
Yes, room service is available at the hotel. A tray charge will be added to your bill. Room service is available between these times: Mon-Thurs 12pm-10pm, Fri-Sat 12pm-10:30pm, Sun 12pm-7pm.

WHAT DO I DO IF I HAVE A SPECIAL REQUEST?
Every effort will be made to accommodate any special requests that you might have, please contact the hotel reception as early as possible. Special dietary requirements can be catered for, however we would ask that the hotel is informed at the earliest possible time.

CAN I BRING MY PET?
Unfortunately we are unable to accommodate pets, we are of course pleased to accommodate registered guide dogs.

WHAT ARE THE DISABLED FACILITIES IN THE HOTEL?
We endeavour to provide disabled facilities at The Mandolay Hotel. Public areas are accessible and we have bedrooms for disabled users. To view our Disabled Access Policy please click here, for further information please contact the hotel directly.

CAN I BOOK GROUP RATES ON-LINE?
Please contact the hotel directly to discuss corporate or group rates, this will ensure that you receive the best possible terms and we can also discuss any specific requirements you may have.

WHERE IS THE CLOSEST AIRPORT?
The Mandolay Hotel is just a 30 minute drive from both Heathrow and Gatwick airports. London City Airport is approximately 60 minutes away.

WHERE IS THE CLOSEST TRAIN STATION?
Guildford main line station is 5 minutes away by car, travellers using a branch line can also alight at London Road Station, which is approximately a 3 minute walk from the hotel.

CAN THE HOTEL ARRANGE TRANSPORT FROM THE AIRPORT OR TRAIN STATION?
We are happy to help by providing recommended taxi services but we are unable to book journeys on your behalf, these must be book direct with the taxi company. Please contact reception for details.

HOW DO I GET TO THE HOTEL BY CAR?
Guildford is very well served by its close links to the M25 and the A3, for a detailed map and directions please click here.

HOW FAR IS THE HOTEL FROM THE TOWN CENTRE?
The Mandolay Hotel is just a five minute walk from the historic Guildford High Street with its mix of boutique style independent specialist shops and famous name high street department stores.

CAN I MAKE SPECIAL ARRANGEMENTS FOR MY STAY?
We are happy to make special arrangements for your stay, flowers, chocolates and message cards may be booked by contacting reception.

DOES THE HOTEL HAVE INTERNET ACCESS?
Free unlimited and unrestricted high speed wireless and wired Internet access is available in all areas of the hotel.

IS THERE A LAUNDRY SERVICE AT THE HOTEL?
We can offer a same day or overnight laundry service, please check with reception for details

HOW MANY ROOMS DOES THE HOTEL HAVE?
We have 72 bedrooms including standard, executive, family and deluxe.

HOW CAN I BOOK A ROOM?
You can book by clicking here or by calling 01483 303030 and selecting option 1. A credit or debit card will be required to secure your booking.

ARE MEETING FACILITIES AVAILABLE AT THE HOTEL?
The Mandolay Hotel is equipped to handle meetings up to 500 delegates, smaller meeting may be held in any one of our numerous private rooms and guests are welcome to use any of the public areas for less formal meetings. For more information please see our Conference & Meetings page.

WILL THE HOTEL BE NOISY?
As a busy hotel there are inevitably times when noise levels increase and we make every effort to keep all bedrooms well protected from outside noise. The hotel caters for many group bookings and is host to events throughout the year and we take care to allocate bedrooms appropriately.

WHERE IS THE NEAREST CHURCH?
A full list of all places of worship close to the hotel is available from reception.

WHAT IS THERE TO DO IN GUILDFORD?
Guildford town centre is packed with some of the finest shops and restaurants in the country, we have two excellent theatres and a host of other attractions. The town is surrounded by beautiful countryside and the South Downs with its famous walking trails is close by. Our website features details of local and regional events and attractions.

WHAT ARE THE RESTAURANT OPENING TIMES?
Monday – Thursday 12pm – 10pm
Friday – Saturday 12pm – 10:30pm
Sunday 12pm – 7pm

WHAT TIME IS BREAKFAST SERVED?
Monday – Friday 7:00am – 9:30am
Saturday 7:30am – 10:00am
Sunday 8:00am – 11:00am

HOW CAN I MAKE A RESTAURANT RESERVATION?
If you are staying in the hotel, you can contact reception before, or during your stay (dial 0 from your room phone). Otherwise, telephone 01483 303030 (option 5) or click here.