Getting to the Hotel
How long does it take to travel to the nearest airport?
Gatwick is around 40 minutes by car.
Heathrow is around 50 minutes by car.
Can the hotel arrange transport from the airport to the hotel?
We are happy to help arrange your transport from any location. Please contact reception on 01483 303030 for details.
Does the hotel have car parking on site?
There are fifty complimentary spaces at the hotel on a first come first serve basis.
Do you provide for disabled parking?
Disabled parking is located in the rear in the hotel.
How do I get to the hotel by car?
Please click here for detailed directions
Is the hotel located near a railway station?
We are a two-minute walk away from London Road Guildford train station and a ten-minute walk from Guildford mainline station. Click here for train directions
How far is the hotel from Guildford Town Centre?
200 yards walk away from main high street.
Check in / Check out
How many rooms does the hotel have?
The hotel has 72 ensuite bedrooms including standard, executive and deluxe.
How can I book a room?
You can book online by clicking this link or by calling 01483 303030 (option 1). Credit or debit card details will be required to guarantee any booking made.
Are my credit/debit card details safe & secure?
All efforts are made to keep sensitive material safe and secure.
What time is check in/check out?
Guests are welcome to check-in from 2:00pm, earlier arrivals can be arranged, but are subject to availability.
We ask that guests check-out before 11:00am. Late check-outs can be arranged at additional cost and are also subject to availability.
Rooms
Can I make any special arrangements for my room?
We are happy to make any special arrangements during your stay. Please contact reception with your requirements.
Are pets allowed within the hotel?
We do not allow pets to stay in the hotel unless required for guidance purposes.
Can children stay for free?
Children under the age of 10 can stay for free, but the hotel asks that they be supervised at all times.
Are there special room rates for group bookings?
Please contact reception for special group rates and bookings.
Does the hotel offer Internet access?
There is complimentary internet access throughout the hotel including Wi-Fi.
Do you offer a laundry service?
We can offer a same day laundry service. Please ask reception for details.
Breakfast & Eating In
What time is the breakfast buffet?
Our breakfast times are:
7:00am-9:30am Monday-Friday
7:30am-9:30am Saturday
8:00am-10:00am Sunday & Bank Holidays
How do I book a table for dinner?
Restaurant bookings can be made either online by clicking here or by phoning on 01483 303030 (option 5).
Booking & Cancellation policy
What is your cancellation policy?
In the event that you have to cancel your reservation, you will need the aforementioned confirmation reference number. Cancellations (for bookings made on this site) can be made online and will be confirmed with a cancellation reference number. All cancellations must be made in accordance with our cancellation terms indicated on the reservation. You can cancel without charge 48 hours prior to the scheduled day of your arrival at the hotel. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so.
However, you have the right to:
accept the changed arrangements as notified; or
cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
We shall have no further liability to you for any changes to or the cancellation.
What cards are accepted within the hotel?
We can accept all major credits cards. such as Visa, MasterCard, Amex, maestro, switch and solo.
Can I modify a reservation online?
You are unable to modify an existing reservation online. Any modifications need to be directly dealt with by contacting reception.
Will my credit card be charged if I forget to cancel my hotel room reservation?
To avoid being charged, reservations must be cancelled in accordance with the cancellation policy which can be found in our Terms & Conditions
Where do I find the hotels policy agreement?
You can find the cancellation policy in several places throughout the reservation process and at the bottom of our website. Alternatively you can click this link
How will I receive confirmation of my reservation?
You will receive a confirmation email within 24 hours provided the correct details are given.
If I change an online reservation will I get the same rate?
We cannot guarantee the rate will be the same if the arrival dates are changed.
Improving our service
What can we do to improve your service
If you wish to make any suggestions about how we can improve our service, please email us at reception@guildford.com
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You can also book by calling 01483 303030 (option 1)
