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The Mandolay Hotel on Britain's Finest

We are always keen to speak to anybody that is interested in joing the team here at The Mandolay Hotel.
Title Reception Shift Leader
Job Information

30 to 40 hours per week, including weekends

The Mandolay Hotel & Conference Centre, Surrey’s Largest Independent Events Venue holding up to 700 guests, AA 4 Star Hotel, 72 Bedrooms, Restaurant & Bar, 8 State of the Art Meeting Rooms, now has a great opportunity for a Shift Leader to join our Front Office team.

Preferably Protel trained, you will already be a Shift Leader looking to develop your experience further or a receptionist ready to take the next step of your career.

Reporting to the Front of House Manager, you will support the daily shift to ensure the team follow the hotel procedures and provide exceptional customer care at all times.

You will have a smart and professional appearance; have a friendly manner and excellent communication skills.

The role will have shift patterns and include weekends

Behaviours we value at The Mandolay Hotel are:

Positive can do attitude, Enthusiastic and passionate, consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest
This JOB DESCRIPTION is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management.

Apply Now


Title Restaurant & Bar Manager
Job Information

1 AA Rosette standard

We are looking for an enthusiastic and talented Restaurant & Bar Manager to join our team and help achieve 1 AA Rosette. Your role will be to coach and develop your team to deliver outstanding standards within the Restaurant and Bar, in order to achieve excellent guest satisfaction.
As Restaurant & Bar Manager your responsibilities will include:
• Recruiting, training, coaching and developing your team to deliver exceptional customer service and a great memorable customer experience
• Overseeing the running of the Restaurant & Bar and ensuring that high levels of service are kept at all times
• Delivering excellent quality of product
• Delivering and continuously improving service and standards across the department
• Ensuring all practices comply with Health & Safety, HACCP and environmental health legislation and procedures

As Restaurant & Bar Manager you must have:

 You must be able to demonstrate exceptional leadership qualities and have the ability to generate and sustain effective work relationships with a diverse range of people
 You will be self driven and continually looking to improve business performance
 A high level of organisational skills and the ability to prioritise and remain focussed on priorities is important.
 As you would expect in such a role, superb people management and interpersonal skills are essential
 Passion to provide excellent service to all guests
 Excellent knowledge of Classic and contemporary Cocktails, Spirits, Wines & Champagnes
 A flexible and adaptable approach is therefore important in this role
 A great personality and passion for hospitality

The hotel open to suit the customer need, therefore flexibility towards hours of work is a must in this role.

Behaviours we value at The Mandolay Hotel are:

 Positive can do attitude
 Enthusiastic and passionate
 Consistently professional,
 Friendly and Attentive
 Interested and Driven
 Genuine/Loyal/Honest

Apply Now


Title Casual Painter & Decorator
Job Information

Casual Painter & Decorator

The successful candidate will report to the General Manager and be required to work 25 hours per week with the potential for additional hours. Although the majority of the working hours will be Monday to Friday there will be occasions when weekend working/ cover is required..

The main duties will be as follows:

To carry out regular Painting / Decoration/Tiling/Handyman works on the building

•9am to 5-30pm basis Monday to Friday. Depending on operation needs, some weekend shifts will be required.
•To be able to work without supervision and handle guests requirements
in an efficient and polite manner.
•To maintain and renovate various areas of the hotel public areas and bedrooms. Your main responsibility will include wallpapering, grouting, tilling, decorating and painting
•To ensure all hotel fixtures, fittings and equipment are maintained in good working condition and that defects are corrected promptly
•To understand regular inspections to the fabric of the building and effect all necessary repairs. To report back any defects that require further skills to the Maintenance Manager
•To ensure all areas of the hotel are maintained in a safe condition and to take action immediately when unsafe situations arise
•To keep sufficient stocks of consumable goods for use in the case of general Hotel maintenance as directed by the Maintenance Manager.
•To be able to communicate effectively
•To respond to call outs, when necessary due to emergency arising unexpectedly
•To comply with all H&S and Statutory regulations in force ,especially ladder
safety and working at height regulations/COSHH directives
•To ensure that the workshop or paint storage areas are kept clean and tidy at all times.
•To be flexible throughout the working day, so as to meet demands from the guest.
•To inform all other departments of work being carried out in the Hotel.

This job description is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management.

Apply Now


Title Maintenance Person
Job Information

The Mandolay Hotel & Conference Centre, 4 Star, 72 bedrooms and 8 state of the art conference rooms with a suite up to 500 guests. We require a hands on individual to ensure that the hotel facilities are maintained to the highest operational and safety standards.

The successful candidate will report to the General Manager and be required to work 40 hours per week with the potential for additional hours. Although the majority of the working hours will be Monday to Friday there will be occasions when weekend working/ cover is required.

The main duties will be as follows:

• Decoration work and minor general and plumbing repairs
• Monitoring of building exterior and maintenance of drains and gullies
• Monitoring/ maintenance of kitchen and other equipment using contractors where necessary
• Record keeping as required
• Gardening, swapping and bin area tidy

This job description is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management.

The company will offer a competitive salary.

Apply Now


Title Food and Beverage Assistant
Job Information

You will need to be highly motivated to work in an environment where exceeding the expectations of our customers is the minimum standard.
As Food and Beverage Assistant you will be involved in all areas of F&B on a day basis, providing an excellent standard of service to our many guests and clients. You must be hands on, work well under pressure and with in a small team.
The ideal candidate will be organised, an excellent communicator and who has attention to detail.
Our employee benefits include:

• Discounted hotel accommodation
• Training opportunities
• Meals on duty provided

Behaviours we value at The Mandolay Hotel are:
Positive can do attitude, Enthusiastic and passionate, consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest

This JOB DESCRIPTION is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management

Apply Now


Title Casual Housekeeper
Job Information

Casual Housekeeper
The vacancy involves working flexible; shift hours, including day, afternoon and weekend shifts
The candidate will be responsible for cleaning public areas and guest bedrooms
We are looking for motivated, focused individual who is able to work on own initiative and within a team. Hardworking, reliable, punctual and flexible person, who has got good customer service skills and interact well with colleagues and customers, who can work in busy environment and under pressure.

Behaviours we value at The Mandolay Hotel are:

Positive can do attitude, Enthusiastic and passionate, consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest

This JOB DESCRIPTION is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management.

Apply Now