Job: Night Manager

The Mandolay Hotel on Britain's Finest

Title Night Manager
Job Information

The Mandolay Hotel is seeking a team member who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated to work in an environment where exceeding the expectations of our customers is the minimum standard.

As a Night Manager, you will be required to ensure the security of the hotel guests and hotel as a whole. You will also be required to provide services for hotel guests including check in and check out. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel’s facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.

The successful Night Manager candidate must be able to demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have excellent customer service skills. The successful candidate will also ideally have previous experience of working in a customer service role ideally within a hotel environment.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manger and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

Behaviours we value at The Mandolay Hotel are:

Positive can do attitude, Enthusiastic and passionate, consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest
This JOB DESCRIPTION is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management.

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