Job: Receptionist

The Mandolay Hotel on Britain's Finest

Title Receptionist
Job Information

The Mandolay Hotel & Conference Centre, 4 Star, 72 bedrooms and 8 state of the art conference rooms with a suite up to 500 guests. We are also the Largest Independent Conference Centre in Surrey.


• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Behaviours we value at The Mandolay Hotel are:

Positive can do attitude, Enthusiastic and passionate, consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest
This JOB DESCRIPTION is not exhaustive; therefore the job holder may be required, from time to time, to carry out tasks as & when requested by Management.

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