Privacy Policy

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The Mandolay Hotel & Conference Centre. We or (The Mandolay Hotel & Conference Centre) have created this privacy policy to demonstrate our commitment in protecting personal information/data and providing you with information about how we handle it.

Policy Summary

This privacy policy applies to activities and transactions in which you engage, and data gathered, on the guildford.com website, and all email communications between Mandolay (collectively, the “Site”). Please review this privacy policy regularly as we may modify it from time to time. This privacy policy was last revised on 9th June 2006. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.

We respect the privacy of our users, and do not collect information from you without your knowledge. We need the following information in order to process your requests: your name, e-mail address and mailing address. If you are making a reservation, we also require your credit card number and its expiry date. We use the information we collect to process your requests and to notify you of its status. We will not release your registration, personalisation and usage data to outside organisations. We may however use information collected for market analysis and we may provide aggregate statistics to reputable third party vendors. We will not include any information that will personally identify any individual to any third party.

Your IP address and demographic information

Like most websites, each time you visit the Site, we may automatically collect your IP address and other broad demographic information. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you specifically in some cases and to gather broad demographic information about you.

Please use Internet E-Mail only to send Us non-confidential notes. Do not include confidential personal or private information. For your protection, our responses will not include any confidential information. Please do not use Internet E-Mail to send us transaction instructions. Customers who choose to send Internet E-Mail messages to Us that contain confidential, private or personal information do so entirely at their own risk.

Cookies

Like most Websites, the Site may use cookies to keep track of your activity and any transactions on the Site and to enhance your experience on the Site. We may also use cookies to deliver content specific to your interests, to save your password, and if you choose, to save other personal and financial information so you do not have to re-enter it each time you visit the Site. Third party advertisers and partners on the Site may also place or read cookies on your browser. If you wish to disable these cookies, the “help” portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas on the Site and may have a restricted experience. We strongly recommend you allow cookies.

Information We Collect From You

In order to operate the Site and to provide you with information about products or services that may be of interest to you, we may collect “personal information” (i.e. information that could be used to contact you directly (without using the Site) such as full name, postal address, phone number or email address), “financial information” (i.e. credit card numbers or passwords) or “demographic information” (i.e. information that you submit, or that we collect, that is neither personal information nor financial information; this may include, but is not limited to, post/zip code, postal code, home town, gender, username, age/birth date, purchase history information, browsing history information, searching history information, registration history information, and the content of communications between you and the Site.

Information Other Websites Collect From You

On the Site, we may place links to other Websites operated by other parties. Some of these other Websites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other Websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other Websites or these other Websites’ business practices, and that this privacy policy does not apply to these other Websites. Consequently, the operators of these other Websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

How We Use Personal Information

We use your email address and your other personal information to help us efficiently operate the Site, to contact you in connection with transactions and other activities on the Site (including, but not limited to, confirmation emails or important news that could affect your relationship with Mandolay). These types of communications are known as “Operational Communications.” In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers. We also use personal information to send you newsletters, information, offers and other promotional materials for Mandolay or third parties’ goods or services. These types of communications are known as “Marketing Communications”. We attempt to send you offers that are of value and relevance to you, such as discounts, exclusive offers or special event information. By registering and/or transacting with the site, you are opting in to receive these kinds of communications.

To operate the Site, including processing your transactions and supporting your activities on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorisation of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfilment and sweepstakes/competitions and promotional fulfilment. We require these entities not to use your information for any other purpose.

By purchasing, registering, making reservations for, products or services offered or sponsored by third parties on the Site, or electing to receive communications (such as emails, magazine subscriptions or off-line communication) or electing to participate in competitions, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.

In some cases, we may enter into a relationship with another company in which we prominently display their brand name or trademarks on pages of the Site and even re-brand entirely pages of the Site. These pages are known as “Partner Pages” or “Partner Page” and these companies are known as “Partner Companies” or Partner Company”. If the page on which you submit information is a Partner Page, or was accessed by clicking on a link on a Partner Page, then we may share your personal information with the associated Partner Company. Partner Companies may use your personal information in accordance with their own privacy policies. You will need to contact Partner Companies to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such Partner Companies in the same manner in which we are entitled to use and disclose any other information you submit to us. Some Partner Pages may contain an action tag (also known as a Web Beacon or a 1 pixel .gif file) that a third party, such as the advertising company Double Click, Inc, may use to read cookies that it, or its clients, may have placed on your browser at other (non Mesh) web sites before your visit to the Site. This technology is used to measure the effectiveness of advertisements on such other Websites that promote Partner Pages. Further, Double Click, Inc, or such other third parties, may use the information collected through this technology to learn more about your visits to this Site and other Websites in order to provide advertisements about goods and services of interest to you.

Any third party with whom we are allowed to share your personal information is authorised to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.

Our Security Precautions

The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Where appropriate and used our secure server software is the industry standard and among the best software available today for secure commerce transactions and Site protection. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction. The Site is also protected against unauthorised access using the latest security hardware, software, devices and ‘firewalls’

Emails about Special Offers and Opt-Out

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. We may occasionally send notifications of new products, services or offers from us to your designated email address. You may opt out of receiving these notifications from us at any time by informing us at this email address info@guildford.com or by clicking the unsubscribe link provided in every email we send.

Making a Hotel Reservation

If you elect to make a room reservation through Our web sites and do not have an established user profile, you will need to provide your name, telephone number, email address and credit card type, number and expiration date, in addition to the dates of your stay, the number of rooms you will require and the number of adults and children online. The information you furnish when making a reservation will be used to fulfil your reservation and may be used as otherwise disclosed in this policy.

Meeting Planners – Request for Proposal

Meeting Planners that are interested in receiving information concerning rates and availability at a particular the Mandolay can do so by completing an online “Request for Proposal” with their contact information and meeting requirements.

Changing our Privacy Policy for Previously Gathered Information

If at any point we decide to use particular personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email or by providing 14 days notice on the Site. Please note that we will continue to have the right to change our privacy policy and practices, and how we use your personally identifiable information, without notice, as described in the first paragraph of this Privacy Policy, provided that such changes shall only apply to information gathered on or after the date of the change.

Legal Terms and Conditions

Your use of Our Site indicates your agreement to this policy and your agreement to be bound by Our Legal Terms and Conditions.

Conclusion

Your privacy concerns are important to Us. We hope this Privacy Policy has been helpful to you. If you have any questions or concerns about this privacy policy, the practices of the Site, or your dealings with the Site, you can contact us at info@guildford.com You can also send us postal mail to: Privacy Officer, Legal Department, The Mandolay Hotel & Conference Centre, 36-40 London Road, Guildford, Surrey, GU1 2AE