FREQUENTLY ASKED QUESTIONS
We are of course always delighted to answer any questions about our services, the hotel and its surroundings and the beautiful town of Guildford.
However, in order to make things simpler for you we have listed one or two brief answers to questions that we are either asked a lot or are of a technical nature
Please do not hesitate to contact us for further information or with a specific question, we will be happy to help.
…and remember, questions for our sales team can be asked by using the live chat feature on the relevant pages
Our Check-in time is usually 3.00pm and check-out 11.00am
Special,arrangements may be made via reception and we delighted to offer an early check-in, late check-out service at a small supplementary cost where available
Please contact reception ahead of your stay or ask on arrival, we try our very best to accommodate all reasonable requests whenever possible.
Bookings must be cancelled by calling or informing reservations;
Standard bookings cancelled 48 hours prior to arrival will attract a full refund whereas later cancellations or no-shows will be charged at the full room rate.
Promotional, seasonal, all inclusive and advance rates are non-refundable and non-transferable. For cancellation policies on corporate bookings please refer to individual contracted terms and conditions.
For bookings made via third party websites please check individual company policies, we are bound by these agreements and cannot influence their policy.
As a modern Four Star hotel, The Mandolay is delighted to provide a 24 Hour room-service facility for guests
Restaurant Menu room service is available between 12 noon and 9.00pm daily and outwith these times we are pleased to offer a selection of lighter meals, drinks and snacks
Please see the full menu in your bedroom and as always, kindly alert reception at the time of booking of any special dietary requirement or food allergies
Sadly we are unable to accommodate pets of any kind, we are of course happy to welcome Guide Dogs or Hearing Dogs, please contact reception to check ahead of your stay.
We do indeed and our full policy can be requested from Reception.
Public areas are wheelchair accessible and we have bedrooms equipped for disabled users, we would ask that guests with a specific access requirement alert us ahead of their stay so that we may accommodate them as comfortably as possible.
For further information please contact the hotel directly.
We are pleased to offer unrestricted high speed internet access in all bedrooms and public areas, this service is provided free of charge to our guests and patrons
The Mandolay is equipped to welcome meetings of up to 500 delegates, smaller meeting may be held in any one of our numerous private rooms and guests are welcome to use any of the public areas for less formal meetings.
For more information about any of our 8 meeting and event spaces please see the relevant pages on this website, if you have a specific question please feel free to use the live chat facility, again to be found on the sales and events pages of this website